About
Dedicated and results-driven customer service professional with a proven track record of delivering exceptional service and support to clients. Adept at leveraging excellent communication, problem-solving, and conflict resolution skills to effectively handle inquiries, resolve complex issues, and build lasting customer satisfaction and loyalty.
Gabriel Teye Djangmah
Results-Driven Customer Service Professional
Unknown City, GH.Work
Unknown City, Greater Accra, Ghana
Summary
Served as a Customer Service Representative at [Previous Company Name], responsible for delivering comprehensive support and resolving complex customer issues to enhance satisfaction and retention.
Highlights
Managed a high volume of diverse customer inquiries daily across multiple channels, including phone, email, and chat, ensuring timely and accurate responses.
Successfully resolved complex customer complaints and technical issues, consistently achieving high customer satisfaction ratings and reducing escalation rates through effective problem-solving.
Provided in-depth product information and tailored recommendations to customers, enhancing product understanding and contributing to positive customer experiences.
Collaborated effectively with cross-functional internal teams, including sales and technical support, to expedite issue resolution and streamline customer support processes.
Languages
English
Skills
Communication & Interpersonal Skills
Active Listening, Empathy, Verbal Communication, Written Communication, Relationship Building, Customer Engagement.
Problem Solving & Conflict Resolution
Issue Resolution, De-escalation, Critical Thinking, Root Cause Analysis, Complaint Handling.
Operational Efficiency
Fast-Paced Environment, Time Management, Multitasking, Prioritization, Adaptability.
Technical Proficiency
CRM Software, Ticketing Systems, Microsoft Office Suite, Data Entry, Customer Support Platforms.